HOTELS & GROUPS - QM

Hotel
Education – Training & Coaching

Customer:
Owners & Management

– Fleet management
– Hotel chauffeurs*
– Third party limousine service
– Hotel shuttle bus
– Local taxis
– Arrivals
– Departures
– Transfers & travels
– Shopping tours
– Sightseeing tours & round trips
– Business road shows
– Events – Meetings – Conferences
– Valet parking
– Vehicle detailing and maintenance
– Concierge
– Reception / Front Office
– Bellboys / Doormen
– Vehicle detailing & maintenance
– Garage

* see CHAUFFEUR LICENSE

– Mystery check (stocktaking)
– Analysis
– Create plan
– Plan and budget presentation
– Implementation phase
– Coaching
– Handover
– Annual quality checks