The QM project
Depending on its size, a company will be under the guidance of a trainer and a coach during the entire QM project, which consists of the following steps:
- Mystery check
- Analysis and stocktaking
- Plan creation
- Presentation and budget concept
- Implementation phase and realization
- Coaching
- Handover
- Annual quality checks
1) Implementation will cover the basic processes in the following business areas:
- the responsibility of the company executives and management
- the resources (tools)
- the core processes of the individual areas, taking into consideration the company’s / group’s philosophy
2) Brief training and coaching sessions for company empolyees covering specific
processes – implementation support and monitoring of results.
3) Individual areas, such as Sales / Operations as a process, assuming the underlying
processes have already been outlined and documented.
4) The time frame depends on the size of the company and varies accordingly.
Approximately 5 working days for an entire mobility system, fewer days for
specific areas.
5) Special software can be used for documentation purposes and to create a quality
management handbook.
The goals of the quality management program are to reduce the frequency of mistakes by establishing safe, predefined and efficient processes, lowering costs, ensuring customer focus, gaining a market advantage by differentiating yourself from the competition and enhancing your competitiveness.
Additional advantages
Having a step-by-step handbook saves you time and money when developing your own mobility QM.
Argumentation
- New opportunities: “I’ve been thinking about changing that for a long time””
- Standards can be constantly updated and improved through regular audits
- Establish a distinct profile – also through your own seal of quality
- Peace of mind knowing your own philosophy is being lived and followed
- Cooperation and group certification