BASIC SITUATION

Despite the high investment costs in the hotel industry’s luxury segment, many hotels are, to say it diplomatically and carefully, operating on the edge of the economic profit or loss zones.

There is a lot of intensive predatory competition taking place in Europe within a very small area due to the density of hotels available in Germany, Austria or Switzerland.

Switzerland alone has over 35 premiere luxury hotels, and another 10 hotels are currently in the planning or construction phase.

Even generous owners or investors are expecting positive operating results in the medium term.

It is time to view this situation as a challenge to leave old structures behind and set off on new, timely and forward-looking paths.

It is now up to the management to stay away from this financial one-way street and start living by the phrase "I have always wanted to do this." Moving towards quality management tailored to the hotel leads to a healthy balance sheet and the most important commodity of all -

"the smiles of your extremely happy guests!"

CLA brings you there...
We will assist and accompany you on your path to becoming a top hotel.

OWN FLEET OF VEHICLES

UNCONTROLLED COSTS  > NO QUALITATIVE ADDED VALUE FOR THE GUESTS

Maintaining your hotel’s own fleet of vehicles is no longer possible in today’s business environment.

Leading hotels in the top luxury segment all over the world as well as international companies in the financial industry have been outsourcing the transporting of their guests to third parties for years.

>  High personnel costs, valets, bellboys
>  Vehicle costs, fixed & variable
>  Capital returns & depreciation

>  Lack of expertise

>  Chauffeur training for commercial
    transport of passengers/licence to
    transport passengers
>  Vehicle equipment (trip recorder)

OUTSOURCING:

Outsourcing services with regard to the mobility of your guests has quantitative and qualitative advantages:

>  gather information and analyse
>  create
>  with coaching
>  annually

There are no reasons to hold onto old and expensive customs.

ADDED VALUE FOR GUESTS & HOTELS

Outsourcing mobility services to a partner are calculable and success-oriented processes in modern business management practices.

GAIN AN ADVANTAGE THROUGH EXPERTISE

Dear Hotel Owner

You have a beautiful hotel with an outstanding architectural structure in a wonderful location. Your hotel is equipped with wonderfully designed rooms and suites, a restaurant with at least 15 Gault Millau points as well as exclusive spa and wellness facilities – in short, you are the host of an excellent hotel.

You also know what guests today are looking for: "I’m the most important guest here" - "I feel at home here" - "people value me here" - "people are giving me their undivided attention here".

You and your employees have already drawn your guests under your spell as well as into the magic and spirit of your hotel with natural smiles and endearing charm combined with expertise!

The first and last impression of your guests is made during their arrival and departure. Those are the memories that the guest remembers. We are convinced that you as their host surely leave nothing to chance. You do everything you can to treat your guests with suitably controlled attention and politeness so that their expectations are continually exceeded even during their stay.

We at CLA are at your disposal to ensure that everything is just as you want it to be, how it should be and that it remains that way in the future.

Hotel - QM

BUSINESS - QM
(BANKS & INSURANCE COMPANIES)

Limousine COMPANIES - QM

COACH/BUS Companies - QM

GOVERNMENTS & EMBASSIES  - QM