GAIN AN ADVANTAGE THROUGH EXPERTISE
Dear Hotel Owner
You have a beautiful hotel with an outstanding architectural structure in a wonderful location. Your hotel is equipped with beautifully designed rooms and suites, a restaurant with at least 15 Gault Millau points, as well as the exclusive spa and wellness facilities – in short, you are the host of an excellent hotel.
You also know what guests today are looking for: “I’m the most important guest here” – “I feel at home here” – “people appreciate me here” – “people are giving me their undivided attention here”.
You and your employees have already taken your guests under your spell, and you have presented the magic and spirit of your hotel with natural smiles and endearing charm combined with expertise!
The first and the last impression of your guests is made during their arrival and departure. Those are the memories that the guest remembers. We are convinced that you, as their host, surely leave nothing to chance. You do everything you can, to treat your guests with suitably controlled attention and politeness, so that their expectations are continually exceeded during their stay.
We at CLA are at your disposal to ensure that everything is just as you want it to be, how it should be, and that it remains that way in the future.
OWN FLEET OF VEHICLES
Hotels & Hotel groups
Financial & commercial companies
UNCONTROLLED COSTS > NO QUALITATIVE ADDED VALUE FOR THE GUESTS
Maintaining your own fleet of vehicles is a questionable undertaking in today’s business environment.
Leading hotels in the top luxury segment all over the world as well as international companies in the financial industry are beginning to outsource mobility services for guests, clients, executives, directors and so on to third parties.
REASONS:
Savings from | > High personnel costs, valets, bellboys > Vehicle costs, fixed & variable > Capital returns & depreciation |
Vehicle management | > Lack of expertise |
Compliance issues | > Chauffeur training for D1 commercial transport of passengers > Equipment regulations (trip recorder) |
OUTSOURCING:
“I NEED YOU, WHEN I WANT YOU.”
“I WANT YOU, WHEN I NEED YOU.”
There are only advantages, quantitative and qualitative, when you outsource your mobility services for guests, clients, executives, and directors:
- Clear cost structure
- Significant cost savings
- Considerable and transparent commission income (services are invoiced by the hotel)
- Chauffeurs and vehicles meet the latest legal requirements established by the Road Traffic Law
- Increased quality thanks to professional external service provider
MEASURES:
Current situation | > gather information and analyse |
Target concept | > create |
Implementation | > concept, training and coaching |
Control | > mystery checks every 6 months, coaching as necessary |
There are neither qualitative nor quantitative reasons for retaining outdated and expensive business structures.
ADDED VALUE FOR GUESTS & THE COMPANY
Outsourcing mobility services to a (1) partner involves calculable and success-oriented processes in modern business management practices.
Limousine COMPANIES – QM
Limousine COMPANIES |
CUSTOMER: |
– Fleet management * see CHAUFFEUR LICENCE |
– Mystery check (stocktaking) |
Hotel – QM
Hotel |
Customer: |
– Fleet management * see CHAUFFEUR LICENCE |
– Mystery check (stocktaking) |
BUSINESS – QM
(BANKS & INSURANCE COMPANIES)
COMPANIES & CORPORATIONS |
CUSTOMER: |
– Fleet management * see CHAUFFEUR LICENCE |
– Mystery check (stocktaking) |
COACH/BUS Companies – QM
COACH/BUS COMPANIES |
CUSTOMER: |
– Fleet management * see CHAUFFEUR LICENCE |
– Mystery check (stocktaking) |
GOVERNMENTS & EMBASSIES – QM
GOVERNMENTS & EMBASSIES |
CUSTOMER: |
– Fleet management * see VIP-CHAUFFEUR |
– Mystery check (stocktaking) |