Objective & Purpose

Quality management has undergone very rapid development in recent decades. Today’s quality management systems are the foundation for continuous and process-oriented improvement of all business processes and procedures at a company.

Setting up a quality management system at a company ensures a certain level of quality that will meet and exceed the guests’ expectations.

QM focuses on results and that means: lowering costs, securing and increasing revenues, improving operating results, increasing efficiency and productivity and, last but not least, ensuring your company’s existence as the basis for a rating. Results-oriented QM projects are common in the corporate world and they are becoming increasingly important for limousine service providers.

The purpose of QM in the design of organizational business processes is to ensure that quality-related issues are given sufficient attention. Quality in this sense refers to both the products and services offered as well as internal organizational processes and it is defined as a benchmark, a certain level of quality that a given product or process must meet.

Quality management only ensures that the benchmark level has been met. Quality certification systems such as ISP thus say nothing about product quality, as is sometimes suggested in advertising campaigns; they merely refer to a company’s internal quality management policies at the operational process level.