GAIN AN ADVANTAGE THROUGH EXPERTISE

Dear Hotel Owner

You have a beautiful hotel with an outstanding architectural structure in a wonderful location. Your hotel is equipped with beautifully designed rooms and suites, a restaurant with at least 15 Gault Millau points, as well as the exclusive spa and wellness facilities – in short, you are the host of an excellent hotel.

You also know what guests today are looking for: “I’m the most important guest here” – “I feel at home here” – “people appreciate me here” – “people are giving me their undivided attention here”.

You and your employees have already taken your guests under your spell, and you have presented the magic and spirit of your hotel with natural smiles and endearing charm combined with expertise!

The first and the last impression of your guests is made during their arrival and departure. Those are the memories that the guest remembers. We are convinced that you, as their host, surely leave nothing to chance. You do everything you can, to treat your guests with suitably controlled attention and politeness, so that their expectations are continually exceeded during their stay.

We at CLA are at your disposal to ensure that everything is just as you want it to be, how it should be, and that it remains that way in the future.

OWN FLEET OF VEHICLES
Hotels & Hotel groups
Financial & commercial companies

UNCONTROLLED COSTS > NO QUALITATIVE ADDED VALUE FOR THE GUESTS

Maintaining your own fleet of vehicles is a questionable undertaking in today’s business environment.

Leading hotels in the top luxury segment all over the world as well as international companies in the financial industry are beginning to outsource mobility services for guests, clients, executives, directors and so on to third parties.

REASONS:

Savings from > High personnel costs, valets, bellboys
> Vehicle costs, fixed & variable
> Capital returns & depreciation
Vehicle management > Lack of expertise
Compliance issues >  Chauffeur training for D1 commercial
   transport of passengers
> Equipment regulations (trip recorder)

OUTSOURCING:

“I NEED YOU, WHEN I WANT YOU.”
“I WANT YOU, WHEN I NEED YOU.”

There are only advantages, quantitative and qualitative, when you outsource your mobility services for guests, clients, executives, and directors:

  • Clear cost structure
  • Significant cost savings
  • Considerable and transparent commission income (services are invoiced by the hotel)
  • Chauffeurs and vehicles meet the latest legal requirements established by the Road Traffic Law
  • Increased quality thanks to professional external service provider

MEASURES:

Current situation > gather information and analyse
Target concept > create
Implementation > concept, training and coaching
Control > mystery checks every 6 months, coaching as necessary

There are neither qualitative nor quantitative reasons for retaining outdated and expensive business structures.

ADDED VALUE FOR GUESTS & THE COMPANY
Outsourcing mobility services to a (1) partner involves calculable and success-oriented processes in modern business management practices.

Limousine COMPANIES – QM

Limousine COMPANIES
Education – Training & Coaching

CUSTOMER:
OWNERS & MANAGEMENT

– Fleet management
– Chauffeurs*
– Arrivals and departures
– Events – Meetings – Conferences
– Shopping tours
– Sightseeing tours
– Round trips
– Road shows
– Transfers & travels
– Valet parking
– Vehicle detailing and maintenance
– Garage

* see CHAUFFEUR LICENCE
or VIP CHAUFFEUR

– Mystery check (stocktaking)
– Analysis
– Create plan
– Plan and budget presentation
– Implementation phase
– Coaching
– Handover
– Annual quality checks

Hotel – QM

Hotel
Education – Training & Coaching

Customer:
Owners & Management

– Fleet management
– Hotel chauffeurs*
– Third party limousine service
– Hotel shuttle bus
– Local taxis
– Arrivals
– Departures
– Transfers & travels
– Shopping tours
– Sightseeing tours & round trips
– Business road shows
– Events – Meetings – Conferences
– Valet parking
– Vehicle detailing and maintenance
– Concierge
– Reception / Front Office
– Bellboys / Doorman
– Vehicle detailing & maintenance
– Garage

* see CHAUFFEUR LICENCE

– Mystery check (stocktaking)
– Analysis
– Create plan
– Plan and budget presentation
– Implementation phase
– Coaching
– Handover
– Annual quality checks

BUSINESS – QM
(BANKS & INSURANCE COMPANIES)

COMPANIES & CORPORATIONS
EDUCATION – TRAINING & COACHING

CUSTOMER:
Owners & Management

– Fleet management
– Chauffeur*
– Third party limousine service
– Events – Conferences – Meetings
– Airport service (arrivals & departures)
– Reception / Front Office
– Valet parking
– Vehicle detailing and maintenance
– Garage

* see CHAUFFEUR LICENCE

– Mystery check (stocktaking)
– Analysis
– Create plan
– Plan and budget presentation
– Implementation phase
– Coaching
– Handover
– Annual quality checks

COACH/BUS Companies – QM

COACH/BUS COMPANIES
Education – Training & Coaching

CUSTOMER:
OWNERS & MANAGEMENT

– Fleet management
– Sales team
– Managing clerks
– Chauffeurs*
– Arrivals and departures
– Events – Meetings – Conferences
– Shopping tours
– Sightseeing tours
– Round trips
– Road shows
– Transfers & travels
– Valet parking
– Vehicle detailing and maintenance
– Garage

* see CHAUFFEUR LICENCE
or VIP CHAUFFEUR

– Mystery check (stocktaking)
– Analysis
– Create plan
– Plan and budget presentation
– Implementation phase
– Coaching
– Handover
– Annual quality checks

GOVERNMENTS & EMBASSIES  – QM

GOVERNMENTS & EMBASSIES
Education – Training & Coaching

CUSTOMER:
OWNERS & MANAGEMENT

– Fleet management
– Chauffeurs*
– External limousine service
– Safety concepts
– Mobility safety (convoy)
– Armoured vehicles
– Discretion and confidentiality
– Events – Meetings – Conferences
– Vehicle detailing and maintenance
– Garage

* see VIP-CHAUFFEUR

– Mystery check (stocktaking)
– Analysis
– Create plan
– Plan and budget presentation
– Implementation phase
– Coaching
– Handover
– Annual quality checkse