TRAINING MODULES AT CLA

01.

DRIVING & ASSESSMENT TEST

1/2 day

02.

PROFESSIONIAL CHAUFFEUR D1 LICENCE WITH CERTIFICATE OF PROFESSIONAL COMPETENCE FOR COMMERCIAL ROAD PASSENGER TRANSPORT

Prerequisites: driving entitlements already issued, age and completion of medical exam.

Training and test upon request

03.

THE LIMOUSINE – THE VEHICLE

Vehicle care and maintenance
Check-in / vehicle pick-up
Check-out / vehicle handover
Trailer – handling, safety & security
Valet parking, vehicle care & maintenance
Winter & summer equipment

1 day + multiple choice test incl. diploma award ceremony

04.

ECONOMIC MOBILITY

Communication
Working with the central office
Style & etiquette
Personal appearance
Check-in & Check-out
Working with guests
Reliability & punctuality
Courtesy & helpful service
Vehicle care & maintenance

1 day + multiple choice test incl. diploma award ceremony

05.

VIP – CHAUFFEUR CLASSIC

Image, style & etiquette
Communication
Working with guests
Customer-oriented
Actions & conduct
Team management
Dealing with different cultures
Serving customers
Quality management
Quality assurance

1 day + multiple choice test incl. diploma award ceremony

06.

VIP – CHAUFFEUR HANDICAPPED SERVICE

Legal framework when providing disabled persons road transport services
The person comes first
The vehicle
Safety & protection / Handling
Assistance services

1 day + multiple choice test incl. diploma award ceremony

07.

VIP – CHAUFFEUR CONCIERGE

Advisory & sales
Transfer & travels
Sightseeing, Round Trips, Excursions & Shopping Tours
Customer service

1 day + multiple choice test incl. diploma award ceremony

08.

VIP – CHAUFFEUR
GUIDE LOCAL

City & Region
History – Culture – Highlights
Sightseeing & Shopping Tours

1 day + multiple choice test incl. diploma award ceremony

09.

VIP – CHAUFFEUR
GUIDE NATIONAL

Cities & Regions
History – Culture – Highlights
Sightseeing & Shopping Tours

1 day + multiple choice test incl. diploma award ceremony

10.

VIP – CHAUFFEUR
GUIDE INTERNATIONAL

Countries & Cities
History – Culture – Highlights
Excursions & Round Trips

1 day + multiple choice test incl. diploma award ceremony

11.

VIP – CHAUFFEUR PROTECTION

Safety & protection
Driving in a convoy (theory & fieldwork)
Collaboration with government & embassy personnel, police and security staff

1 day + multiple choice test incl. diploma award ceremony

12.

VIP – CHAUFFEUR MASTER

Prerequisite: D1 licence with a certificate of professional competence for commercial road passenger transport
Module 05 / 06 / 07 / 08 / 09 / 10 / 11

5 days + multiple choice tests and diploma award ceremony

13.

EVENT & VALET PARKING

Scheduler / Dispatcher & Team
Organisation & Administration
Cooperation with contracting party & sub-contractors
Operational implementation
Quality control, 4K principle

1 day + multiple choice test incl. diploma award ceremony

14.

FLEET MANAGEMENT

Efficient claims processing
(cost minimization)
Summer & winter equipment
Vehicle care and maintenance
Check-in / vehicle pick-up
Check-out, vehicle handover
Valet parking, control processes
Eco drive, current & target controls

1 day + multiple choice test incl. diploma award ceremony

15.

OPERATOR & DISPATCHER

Duties & Obligations
Sales/Administration & Responsibility
Cooperation with contracting parties
Communication
Quality management
Quality control
Operational management
4K principle

1 day + multiple choice test incl. diploma award ceremony

DEFENSIVE DRIVING TRAINING

A

ECO DRIVE & SAFETY

Efficient, safe and low-fuel consumption, economical, and good for the environment plus 10% savings potential

1 day

B

REACTION TRAINING

Dealing with obstacles and aquaplaning

1 day

C

DRIVING WITH TRAILERS

Braking on slippery surfaces with water obstacles

1 day

D

DRIVING IN WINTER

Safe driving on icy and snow-covered roads

1 day